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August 25, 2005
Dear Arthur,
It has been several months since we installed the Comtrex Odyssey POS system and new hardware in both our locations. We wish to express our sincere thanks for the professional, painless and smooth installation you have provided our staff at both restaurants.
RCS/New Haven Cash Register has been our exclusive POS provider for over twenty years. Because of this long-term relationship and our very positive experience we have enjoyed in the past, we naturally approached your company when we felt the need to upgrade our systems. We have always had the utmost confidence in your expertise; been extremely satisfied with the consistent and timely service and support we received over these years and appreciate dealing with an honest and trustworthy company.
Your professional staff spent many hours reviewing our long wish list of features we wanted incorporated into our new POS system. Your solution was the Comtrex Odyssey System. The software package provides enough flexibility and is adaptable to our special needs and preferences to the way we operate our restaurants. The hardware you have selected for us seems very durable and well suited for the “harsh restaurant environment.”
One feature we are most impressed with is the integration of gift cards with the POS system. Furthermore, we are extremely pleased with the association both Comtrex and RCS/New Haven Cash Register has with Mercury Payment Systems. Their assistance with our credit card and gift card processing has been phenomenal.
Arthur, we again want to thank you for a job well done. Please feel free to use us as a reference for any of your prospects considering either RCS/New Haven Cash Register or Comtrex for their POS solutions.
Sincerely,
Lenny and Joe Goldberg
Owners, Lenny & Joe’s Fish Tale
Len Goldberg
Westbrook, CT
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