Restaurant efficiency is fundamental to enabling your business to make a healthy profit and building positive relationships with your customers. Operational efficiency lays the foundation for great service delivery and ensures that you’re not using out of date systems and processes that could be eating into the business’ profits. Optimising restaurant efficiency involves two key assets: infrastructure and staff.
Upgrading your tech infrastructure
One of the simplest ways to optimise the efficiency of your restaurant is to upgrade the tech infrastructure that you’re currently relying on. If you’re still stuck in the era of pens and notepads for taking orders then you’re missing out on a wealth of opportunities for your team to be more efficient. Even if you’re working with a point of sale system, if this is out of date or unsuitable for your business, it could be causing more issues than it solves. Start by identifying an ePOS system that will help you to create opportunities to make savings, from improving communication between front of house and the kitchen to allowing for at-table ordering and payment. Some systems offer a range of additional benefits, including integration with loyalty programmes or inventory tracking that can enable a smarter approach across the board.
Organise and train your staff
An ePOS may provide additional support when it comes to optimising your workforce too, for example enabling scheduling to be based on accurate data about peak and quiet times and giving your staff tools to provide a faster and more effective service to clients. Outside of this there are a number of other ways that you can take steps to improve the overall efficiency of your restaurant by focusing on staff, including:
- Creating a training programme. What happens when new employees arrive at your business – is there a clear definition of their role and concise but effective onboarding process? Do you offer training opportunities to ensure staff understand what is involved in their job and provide resources to enable them to improve and progress? Training not only benefits individuals but the business they are working in too.
- Organise the way that you manage staff. For example, is there a clearly defined process for handover when it comes to the end of someone’s shift? What do kitchen or front of house staff need to do when they arrive or leave? Defining this means that your business is unlikely to end up in a situation where gaps in service affect customers. For example, if one server goes off shift before payment has been taken and the table is then forgotten about because there is no handover process in place this could cause some serious service issues.
- Have regular reviews and meetings. Design a simple way to give constructive feedback to your staff and allow for regular pre and post service meetings. This will make your employees feel connected, allow them to ask questions and give you a way to deliver news, updates and essential team motivation.
Technology and the human element of your business represent two very effect ways to optimise its overall efficiency.