A sophisticated ePOS system can take any business on to greater things, whether that’s faster service or more use of insights and analytics. If your current system isn’t living up to expectations, or is limited in functionality, then it may be time to move on. These are some of the most obvious signs that it’s time for a new ePOS.
Payment is slower than it should be
One of the primary functions of your ePOS is to speed up and streamline payment taking and if this isn’t happening it’s definitely time for an upgrade. Waiting to pay – or not being able to pay, as they want to – are key features of poor service for consumers. An ePOS should help save time with short cuts for data entry, allow for simple bill splitting, as well as offering a range of different payment options.
Your existing ePOS isn’t supporting revenue generation
EPOS technology isn’t purely about taking payments and simplifying orders. The data that a sophisticated system generates can help to streamline cost and identify opportunities to earn. For example it can be used to identify best selling dishes that could be priced up or slow moving dishes that are wasting ingredients. The handheld ordering element offers the opportunity for pop ups that remind servers of up-selling opportunities to increase revenue per order. A robust ePOS system will not only provide a wealth of data but actionable insights that can be used to positively impact the bottom line.
There are no updates or improvements
A good ePOS provider will not only work to improve their own design but also keep customers up to date with the latest innovations in the industry. If the hardware or software you’re using is limited and the provider it was sourced from has no interest in communicating changes and opportunities on an ongoing basis then a new ePOS could be incredibly beneficial.
Little or no capacity to integrate
The advantages of integrating ePOS technology with other systems across the business are multiple. From finance and accounting to reservations and customer loyalty, there are many potential integrations that could help the business to reap rewards. If your existing ePOS has no scope to do this it could be holding your business back, now and in the future.
Making changes is hard and takes time
Especially if you’re using an ePOS system across multiple locations, it should be easy and straightforward to make changes. Cloud based system management can simplify this and help to avoid wasted time rolling out changes across the business.
Your ePOS feels like a one off purchase
When you invest in ePOS technology for your business it should be the start of an ongoing relationship with the provider. You may need support with upgrades, use or changes as well as training, and not having access to this could mean you’re not getting the most from the system. If your existing ePOS system offers nothing in the way of ongoing support, an upgrade could be transformative.
If any of the above feel familiar it might be time to look for a new ePOS system.