A robust ePOS is fast becoming fundamental to any restaurant business today. Ensuring that you have access to the right technology is essential for delivering great service to customers and can offer operational advantages too. So, what do you need to consider when you’re looking for a new ePOS for your business?
A custom choice
An ePOS will require access to a strong network with good connectivity and it’s essential to consider the facilities that you have when it comes to accommodating this. For most businesses a ‘one size fits all’ solution won’t be appropriate – a custom ePOS is much easier to integrate into your existing systems and to optimise to get the most from the investment. So, when you’re considering a new ePOS make sure that you have a good idea of what is likely to be the best fit in terms of the existing infrastructure that you have. Look for an ePOS that will meet the needs of the business and fit well within the existing facilities that you have.
Today, customer experience can make or break a business. The service that you’re able to offer could make the difference between gradually building up a base of loyal customers and seeing empty tables day after day. An ePOS has a lot to contribute to customer experience, as it will enable you to give customers choice when it comes to payment methods. For many people today, if they can’t pay the way that they want to then they will simply choose to go elsewhere to spend their money. But if you have an ePOS and can offer everything, from wireless payments to Apple Pay, then the full customer experience is available.
Making your staff more mobile and effective
An ePOS system enables your staff to take payments at tables, which can reduce queues and make customers feel like they’ve had a more attentive experience. EPOS provides a fully mobile payment solution for your customers and also gives employees access to data while they are on the move. So, your ePOS could enable staff waiting at tables to provide information on dish ingredients or allergens – it’s all there at their fingertips. Customers will get the information they need to make dining decisions without delay and your operations can become more efficient overall.
The importance of ongoing support
When you’re considering the options for a new ePOS it’s always worth looking for a system that comes with support. Many off-the-shelf options today don’t provide this and, once the system is up and running, you’re on your own. There are a number of disadvantages to this, especially if something goes seriously wrong. An ePOS system that comes with professional support will not only ensure a smooth experience but also enable you to identify opportunities to optimise and upgrade the technology when necessary too.
These are some of the key considerations for anyone looking for a new ePOS today. From customer experience to ensuring you have ongoing support, the right system will make all the difference.