When changing something as incremental to the business as your ePOS system a common fear is the inconvenience, stress and impact that it could have to you, the staff and the business.
At Comtrex with 40 years’ experience in dealing with businesses just like yours we will guarantee our support from the day you start.
IMPLEMENT
Firstly, we will allocate you an account manager who will assist you all the way through the process. Secondly, we will design and tailor make your system with you specifically, to meet your business requirements.
We work closely with key stakeholders to ensure that we understand your bespoke requirements and goals. This allows us to create a bespoke point of sale solution which is tailored to your needs. Once we've reached a stage where everyone is happy with the proposed solution, we can start implementing the new technologies. To minimise disruption, we create a detailed plan which allows for a quick, stress-free process.
TRAIN
We provide an allocated trainer to fully support you during setup and launch, so you can enjoy making the most of your new system. One of our industry experienced, dedicated trainers will be allocated to you. Whether you have one Manager or a collection of different operational teams, the training can be carried out on or off site so you are ready with the new system. Once you have used the system for a short time, your dedicated account manager will assist you in making sure that everything is running smoothly.
Sometimes things change for you and the business, so this can often be a good opportunity to review what works operationally and make any adjustments to maximise the effectiveness of our system. Dependent on future needs, your account manager will also arrange reviews with you as the year goes on to make sure you feel fully supported.
SUPPORT
Once the system is up and running, our friendly support team are available at every step to ensure that you are confident and happy. Whether checking stock yields and batch quantities or analysing reports we are here to help.
Our extensive support network is one of the largest in the industry. Our customer helpline is open from 8am to 11pm Monday to Saturday, and 9am to 12pm on Sundays. We will even send you an engineer if we can’t solve the problem remotely. They’re on the road until 8pm. All our vehicles are fitted with tracking devices so the nearest team will respond.