Frequently Asked Questions
A. Basically, a computerized till system. But a till system that will run software that helps you control your hospitality business. It will help you control your costs, by tracking where your money is going. It helps you increase your efficiency and allows you to manage your stock, your cash and your staff. For a full introduction to ePOS, get in touch. As POS experts, Comtrex will be happy to explain it, and all the benefits for your business.
A. To maximize your profits! From a ‘front of house’ perspective the main benefits are security, control and visibility. This helps to ensure a great dining experience for your customers. From a ‘back office’ perspective, it’s all about control. You can instantly see how your business is performing – even if you’re not on site. To find out the specific benefits for your business, give us a call and we’ll show you how a Comtrex ePOS system will improve your efficiency. We’d love to show you how it all works is to see it working. We’d be delighted to show you a live demonstration, get in touch to arrange a convenient time.
A. We provide solutions across all sectors of the industry – from pubs and bars, cafés, fast food and quick service, to casual and fine dining. Comtrex understand the unique challenges of each of these sectors, and will guide you through the benefits of ePOS for your business. We’re happy to talk through the benefits Comtrex can bring to your business, whatever sector of the industry you are in.
A. Absolutely! The beauty of a Comtrex solution is that it is suitable for any business in the hospitality market from a single site or sole trader upwards. Our systems can grow with your business – and help you grow. Our team are ready to help your business get started with your first ePOS system, give us a call and we’ll talk you through it.
A. For your peace of mind, It is essential to deal with an established company with a proven track record. Support and product knowledge is key. It’s preferable to deal with people who know their systems inside out. (We write, develop and support our own software). Investigate the support that is offered. (Comtrex service and support is second to none). Finally, training is key – although our system is easy to use, to get the best of all the features we offer full training on our ePOS hardware and software. Comtrex are established ePOS experts… contact us and we’ll talk through the various options that are best for your business.
A. In a word; Flexibility. We develop, write and support our own software, which enables us to be flexible in our approach. We listen to our customers and can tailor our solutions to the continual changes in the hospitality industry, and make ongoing enhancements and improvements. To find out the specific benefits for your business, give us a call and we’ll go through the benefits of a Comtrex ePOS system.
A. If you have an existing POS till system, it is more than likely that our Enterprise Software will run on it. If you are new to ePOS, or need to upgrade your hardware, we can supply a complete solution, till system and software. You’ll also need an ADSL line to connect to the internet. If you are unsure as to what is best for your business, get in touch and we’ll run through the options
A. Yes. Comtrex Enterprise is able to work with the majority of the POS solutions on the market. If you are unsure about your systems compatibility, get in touch and we’ll check for you. If you do need to upgrade your hardware, we can supply a complete solution, till system and software. We supply the latest hardware, touch screen, hand-held and Chip and Pin systems. Get in touch and we’ll discuss the options.
A. Extremely. Our ethos is keep things as simple as POSible! This helps you keep your staff of the floor, serving customers rather than back in the office. Although you can pick up the basics very easily, to get the best of all the features we offer full training on our ePOS hardware and software. The best way to see how user friendly our solutions are is to have a live demonstration. We’d be delighted to show you, get in touch to arrange a convenient time.
A. Yes. Comtrex offer the most comprehensive support service in the industry. The coverage is 7 days a week, Mon-Sat 0800-2300 / Sunday 0900-2400, 364 days a year. Coverage is nationwide. Our field service engineers are on the road until 8pm every day of the week – and we with have tracking on our field engineer vehicles to ensure the closest available engineer is always dispatched to you. To find out about our unrivalled level of support, get in touch.